I would give zero stars if it would let me. I ended up having the work done elsewhere. Not only did they take more time than they originally quoted but they also charge me 5 times what was originally quoted. To make matters worse they damaged brand new parts and didn’t tell me about it. It wasn’t until I took my car somewhere else that I discovered the mess they made. Use them if you want your car to go somewhere that will cut an engineered metal band and replace it with a plastic zip tie. I’ve filed a claim with the better business bureau and as I was standing in line complaining about the service received they pulled me into the office so that the other angry customers wouldn’t realize it was typical practice for them to have unsatisfied customers. Stay as far away from this business as you can.

? If I could give BYOP 1000 stars, I certainly would! ... From my initial phone call yesterday, to today's perfectly punctual appointment, to the follow up and everything in between, Kathy's kindness, knowledge and genuine good heartedness nearly brought me to tears - of JOY! ???? ... And Chan, who serviced my car, is now CHAN THE MAN in my book. Not only did he replace my brake pads in record time, like Kathy, he explained "mechanical things" in simple terms while treating me with kindness and respect ... Oh and then there's the pricing! For the uninitiated, BYOP stands for "Bring Your Own Parts" ... And what this means for you and me is considerably lower auto repair bills - not just for brakes but a host of other services - which you can learn about by visiting their site or calling ... Last but not least, don't let the bare bones ambiance dissuade you from calling for an estimate because I couldn't possibly more highly recommend BYOP! ????????????????????

I spoke with I believe her name was Kathy I was in need of a car and she went out of her way to help not only me but another customer by letting me know how to contact this young lady. Although it fell thru she wads very helpful and genuine.