So here is an updated to my last review. I called the number that Clark responded with for the patient advocate office and guess what? No one answers that phone also! Of course, no one is surprised about that. Yes I called twice left a message with all my information. And guess what no one has contacted me either from the Clark clinic patient advocate office. So now I am looking into what recourse I follow up with, definitely submitting a detailed ICE commitment. May contact my congressman. Reach out to online news sources with the story of how poorly soldiers are treated at Fort Liberty. If anyone reading this has suggestions I will love to hear them. We as soldiers need to start demanding better care! I have behavioral health needs. Unfortunately the on post behavioral health could not provide the care I needed. I found a clinic that could provide with the services and care I needed. But I needed a referral to go to them. Go to Clark to make an appointment this is in November could not get appointment till December 22 2023. I go there it takes 2 minutes to do. I just spoke with Tricare east and they advised there was no referral ever submitted and this January 12! Clark clinic needs to be held accountable for there gross neglect of patients and soldiers.

Nothing is perfect. The medical system as a whole is overburdened since Covid. Clark clinic has upped their game. If you had a bad experience in the past, and you are eligible, you may want to try again. They have gone above and beyond on several occasions for myself and my husband. This is from someone who hates going to the doctor.

At this clinic it seems that no one wants to pickup the phones. I was just trying to reschedule my appointment but, since no one answers I had to cancel it just so I don’t get put down as a no show. It is very frustrating when all I wanted was to reschedule. If I could rate this place as 0 stars I would in a heartbeat

My family and I have been going here since 2014-2018 then 2021 to present. I never had issues with them. I book my family appointment online it is faster that way. Everyone in this clinic is so friendly especially that guy in the lab he been there for as long as I can remember. We never really had to wait long however I think they need to improve when it comes to taking phone calls its almost no one answers their phone even though I have never seen this clinic busy ever.

The worst customer service I have seen and experienced in my 25 year career. Clark clinic NEVER answer phones calls. How can a service member, retiree, or even family members get the proper care if no one answers? Either the phones are purposely set to low ring or are set for phone calls to be redirected to WOMACK to alleviate the phone calls traffic at Clark. Where is the professionalism? Who handles these kind of issues other than ICE system, which doesn't do anything to fix issues? Why there is no accountability? I would not recommend anyone to go there.