The staff are very rude and laugh at customers they deserve a zero star rating. Especially the blonde girl with long hair.

The place was filthy, the staff beyond rude. Ordered a croissant it arrived squashed flat, cold in a takeaway bag. When i requested to one staff member for it to be changed for another, heated and on a plate a completely separate staff member not involved jumped in with an awful attitude shouting "thats how they come, flat" literally no others were. My husbabd spoke to the manager regarding her rudeness but the manager appeared nervous of the staff member. For the rest of our visit we could hear her rubbling on about it. Probably the rudest most miserable young girl I've come across this year. She certainly shouldnt be in service work if she needs 2 cigarette breaks in 30 minutes.

I have stopped couple times at Costa here and Costa is doing OK job. However with so much going on with the ecology and green planet, customers should not be forced to have a plastic lid if they say they absolutely do not wish for it. We can all do our part to help the planet and this can be one think that’s very easy.