japanese auto care

I brought my Honda to this shop due to starting issues, based on positive reviews and a family referral. My aim was to find an honest and trustworthy mechanic, but unfortunately, that didn't happen. Upon inspection, I was informed that my car needed a new starter, and for a same-day service, it would cost nearly $700. Despite the high cost, I agreed. I picked up my car later that day, but after a few days, it still wouldn't start. When I contacted the shop, the owner scheduled me a week later. I left my car at 9 am and retrieved it later that day. The owner claimed nothing was wrong. The next day, my car failed to start again. Seeking a second opinion, I went to another mechanic who revealed that the starter was never replaced. It turned out the original starter from my car was still in place. I had to pay the new mechanic to install a starter. I didn't feel comfortable letting Japanese Auto Care work on my vehicle at this point. Feeling scammed and taken advantage of, I spent considerable time and money addressing the issue. The owner had my car for almost two full days but failed to realize he hadn't installed the starter. This experience left me frustrated, especially considering the time off work and the unnecessary expenses. It's disheartening that this business owner didn't catch the mistake, and it raises concerns about their negligence. They happily took my money without providing the promised service. As a side note, the owner claimed to have returned the starter to the supplier three days after its supposed installation. This further highlights the lack of attention to detail and negligence on the part of the business owner(Jay). While I received a refund for the non-existent service, it doesn't compensate for the time lost at work and the constant worry about my car's reliability. I strongly advise against wasting your time and money at this establishment.

Great couple of experiences here so far! Jay the owner, takes care of his people. I paid about a grand to get my timing belt done plus some other work. I then had some complications afterwards with the crank shaft seal. Jay & his team of highly skilled mechanics found a fix free of charge to me. I had to leave my car with them for 2 days but they didn’t charge me more for the inconvenience. This is one of the best shops in the entire county to get repairs done. I wouldn’t look anywhere else for fair pricing and excellent service. Thanks for your hard work and dedication and care for my car guys! You rock????????

Brought in my wife’s car for wiper blade issue and they were able to figure out and fix issue right away. They also changed my spark plugs for way less than the dealership… Lexus dealership couldn’t even figure out the initial problem I took it in for, but always has a list of recommendations that have nothing to do with why you brought it in they want you to do. I will be bringing in all my cars to Japanese Auto going forward. The owner is a master mechanic and he runs a tight ship. I trust his shop.