I had a slow service here and left a 3 star super fair accurate review of how it has a poor setup and the clerk has to walk back and forth and it makes everything take longer. The owner then wrote a lengthy reply acting like I was a Competitor! What a joke! Sorry your slow and that you don’t wan to admit it but that’s what happened to me and as such I prefer other bait shops on the island. What a loser owner!

Nice new store, lots of tackle, live bait, and supplies. As in other reviews, the owners NEED to be more personable, in my opinion. A business such as this can only thrive if they have good customer service. They may survive on no repeat customers, but they won't build the business up.

Wow. I'm glad when I read these other reviews that it isn't just me apparently. Same issues when I was there. I felt like they were inconvenienced by me being there. After I got their attention, I asked for six dozen shrimp. I believe I was either 10 cents or 20 cents short, paying in cash. I jokingly said, "can you spot me the dime"? This is on a $30 batch of shrimp mind you. Absolutely no sense of humor or sense of customer service AT ALL. Incredibly awkward response. It seemed like the guy was actually worried about the dime. Very uncomfortable situation. If I had to do it again, I would have just said "put the shrimp back" and walked out. Anyway... Then when we got out on the water, my 2 buddies and I all agreed, half the shrimp were tiny and useless, and no way we got 6 dozen. When I go over to Naples Wholesale Bait on Shadowlawn, they are super friendly, I throw them an even amount of cash (no nickles and dimes), and they always give me extra shrimp. It's worth the drive to work with people who appreciate the business. And they give you extra shrimp because some of them are going to be under-sized. It's only fair. To the owner, I realize that starting a business is a big risk, and there is a lot of pressure. But you're not doing yourself any favors attacking everyone who gives you feedback on Google Reviews. That's only making the reviews seem more plausible. You seem to have a real chip on your shoulder about something. It's great the you (apparently) served in the military. Thanks for your service. But again, not sure how that is relevant to how you treat people in the civilian world. I just want to get in and out quickly with a fair deal, be appreciated as the customer, and not have to screw around with nickels and dimes. I believe in giving people a second chance, so I will probably stop back again in the future. Hopefully you take this constructive feedback to heart. Good luck. And I promise to update this review if my next experience is more positive. Anyone can have a bad day.

Rude, thats if their open at all. Awkward would be another good word that describes the experience. Closed on a Tuesday during peak season . Chum 2x the price of Rose Marina. If you can avoid this place , do so . If there was a zero star , i would have selected. Getting the bait should should be a fun way to start the day ,NOT THERE.

Fist time at the store, walked in at 7:20am and no one to be found inside. Waited several minutes, another customer comes in and we start chatting with each other about if anyone was working there. The other customer starts looking around the store for someone and opens a door inside to try and find someone to help us. Then a guy walks out of the back door and immediately says to the customer “don’t ever open that door again” in the rudest tone I’ve ever heard. It was very evident he was pissed! Assuming this was the owner, my advice is if you want to survive with a store less than a quarter mile down the street that has way more tackle than you, you better at least have some damn good customer service! If I didn’t need live shrimp I would have just gave him two words and left and they wouldn’t have been “Happy Birthday”. The other customer that he smarted off to said to us“ if I didn’t need this shrimp so bad, I would’ve punched him in the face”.