Gone down hill, can't cope with being busy. Ordered flat white, got a latte, when the food came it was burnt, had to get a refund

First time at a Rubens and I wasn't disappointed. My coffee and cake were delicious and the service was excellent. Will be back next time I'm in the area

Fabulous coffee, so tasty and much enjoyed after a bad bout of Covid and loss of taste. Carrot cake was yummy too. Definitely highly recommend, staff great and even a little area for the pooches, although Arthur was in the main part with me.

Called in for a coffee with 3 friends after a walk around West Kirby. We all had coffee which was excellent.

There's always 'Juan' knobhead. Popped in for lunch on valentine's day, my wife and I ordered the breakfast pancakes. Service was fine and coffee was lovely. When food came, my wife noticed her eggs were raw and slimy. She told me not to make a fuss or return it. I hadn't noticed and already cut my food up, ate some and then realized mine was the same. I asked the lad behind the counter to come and look, he was very apologetic and assured me he would sort it. Next thing, the chef Juan came out and was poking through my plate. He told me that if I wanted my eggs over done then I should have asked. I told him that I'd have been happy if they were just done. Juan wasn't happy with this. I was accused of taking too long to dispute that my eggs were raw, we'd only had the plate in front of us for a few minutes. Ended up in Costa around the corner and the service was egg-ceptional and food was cooked... I will never return to Rubens Diner, West Kirby.