I go every morning, but after today ... I have a very high lactose intolerance and I made it clear, but even ordering the coffee with COCONUT milk tastes totally like semi-skimmed milk. I hope this serious thing is resolved. Also sometimes the staff is friendly but there are others who are very unfriendly to work in as costumer service.

Love the food and coffee. However this Starbucks is always so busy and you have to wait ages for your coffee. The doors in and out of here are constantly open and often cause a drought if you want to sit in.

Price: £ Staff: 10/10 Accessibility: 10/10 Frequenting this particular branch, I have yet to have a bad experience. The size of the store is deceiving, there being another area through the back to sit down. The front of the store is immaculate and modern looking, with comfortable seats and tables. The staff are always really pleasant and helpful; definitely a credit to the company. The speed of service is really great as well, better than most establishments. The building itself is situated at the entrance to the new St James’ Quarter, so a great place to visit before, during, or after your shopping.

I normally go here to get some work done while sipping on freshly made coffee. It’d say this is the best Starbucks in Edinburgh according to the consistency of coffee taste.

Over-busy, ignored by staff - after waiting 25 mins for coffees that had paid £15 for, was announced to a large crowd that orders had been lost(!) Asked for money back at till- was refused until Manager had spoken to me - had to leave due to time. - Fairly awful daylight robbery ????