Not busy, clean and cozy Starbucks. Staffs are friendly and working hard.

I would avoid at all costs. Not only are the toilets dirty, barely light, flooded and blocked with faeces, the locks don’t work properly either. The floor in here is covered in dirt, every table had rubbish on it, and felt really grubby. I also had an extremely negative experience with the staff members. I’m 36 weeks pregnant, and I thought I would come in and get an iced drink for myself, and added extra strawberry syrup in my drink. When I went to collect it, there was no syrup, so I politely asked for it to get made again (I’ve never had to do this) Not only did she just pour syrup into the cup without remaking it, herself and the guy w it curly hair, with a blonde section at the front, proceeded to speak bad about me. They were saying how disgusting it is I’m getting strawberry syrup, how he bets the girl is really angry and “raging” at me right now for making her do this, and this continued for a few mins. I could still hear them talking about me as I sat down. The fact that I was “bullied” right to my face is extremely unacceptable and also discriminatory. I sent a complaint through to Starbucks, as I don’t trust any of the staff who are presently there, to take my complaint seriously because of what just happened. Absolutely horrible place - would never come here again.

Staff are so horrible to their customers that I'm actually shocked they're allowed to get away with it. I've overheard them loudly birate people for what their ordering behind the till to each other. Starbucks isn't bad but this venue is terrible for customer service and just human politeness.

Very spacious interior and it looks so aesthetically pleasing! I ordered the gingerbread latte and it was alright.. it’s a must visit just for the interior itself as it looks really cute and adorable! If you are visiting Edinburgh it can be one of the spots to take up cute pictures! ????????

I went on the 18th of November to get a drink and do some work, and have no about the drink and service, but when I went to their toilets they smelled strongly of urine due to leaking of the pipes from urinal, it was very unpleasant.