I cannot say enough positive comments about Wagorns. Down to earth people, professional and meticulous in doing the job right. I brought my 1969 Mustang in for a tune-up and it's running amazing.

Barry was extremely helpful. I didn’t come down to the shop but I booked an appointment. I was having a specific uncommon issue with my car, so I talked to a mechanic over the phone and also sent an email going over my problem. Barry gave me solutions on troubleshooting, when another shop didn’t even give me the chance to speak to a mechanic until I “booked an appointment and towed my car in”. Thanks for the customer service.

I go in to potentially become a new customer and inquire about something and some woman (supposedly the owner's wife) would not acknowledge me and when she did acknowledge me, she was so rude. Her first question after my question is yelling Who are you? How is this anyway to greet a customer? Can't she just say wait until some mechanics come by and they can answer your question. Like the other reviewer said, they must be so successful that they don't care about new customers. I feel bad for whoever's wife, daughter, sister and mom this person is.

If I could give no stars, I would. After reading all the great reviews last Spring, I booked an appointment to get my tires changed. Yesterday, I went to the shop to get my winter tires installed. I asked permission to go into the garage to talk to my mechanic, I saw that she was about to use the summer chrome nuts for the winter tires, and I told her that I had winter nuts, she suggested to look in my car for the nuts, I wonder why she hadn’t already looked since she was the one who changed my tires last Spring. The car was on the hoist and I couldn’t check it myself for security reason, from a distance I saw her pull a bag and empty it then putting everything back and telling me that the nuts where not there. I said I would go home and come back with the nuts. After stalling the whole thing for an hour and half, she came back to me and said that she had talked to Barry (the owner) and I had to reschedule. As soon as I got home, I went into the basement and search a long time for the nuts, I couldn’t find them. I then remember that I had left them in my car last Spring so that I would not forget them. They had to be in my car, I started to doubt the mechanic because I saw her and another male mechanic talk to each other right after she told me that she couldn’t find the nuts. I went to my car and look exactly where she had looked, there was only one bag with stuff in it, I emptied it just like she had done and the nuts were there in a small white plastic bag, impossible to miss. I was really angry towards what I saw as a lack of respect and for telling me that the nuts were not in my car when indeed the nuts where in my car all along because she was the one who put them there in the Spring. NO RESPECT! Unacceptable!!! I will never go back there. Bad toxic vibe, a freezing customer room, no respect for your time. I lost a whole afternoon and my morning today, I told Barry what had happened and his response was: she didn’t see them. Impossible! How can you miss a bag of nuts that you hold in your hands, this is heavy metal not feathers. This was a very negative experience that won’t be repeated as I took my business elsewhere. RESPECT is a must, if you don’t respect me, you don’t deserve my business.

Both myself and all my friends have been taking our cars to Wagorns for almost a decade since we came to the city, and every single time I've gone somewhere else it's paled in comparison. Incredibly fair prices for competent labour, and always reliable & honest. Anything from 70s classics to modern cars they handle great, and I only trust them to do the jobs I can't handle myself. For the folks complaining about time waiting, car repair is a very variable thing, so if you expect a complicated job to be done in an afternoon I'd say you're better off with a dropoff/pickup than waiting around just due to the nature of it. The Wagorn family is the last of an old guard, and a gem in the Ottawa area.