My third (and last) time using this wash. Similar to what others stated, it simply does not wash your car. I do see the soap and wax coming out of the wand, but nearly all bays' pre soak are a waste of time. Walking around the car slowly and carefully, targeting known areas of dust/dirt with both the soap, rinse, and wax, I will go back to those same areas and see fingerprints or marks. For example, the trunk lid... Once dried, after being "washed and waxed" (and rinsed), you will see the marks. I go to wipe the areas with dry hands, and the dust/dirt will come right up. I've never had this at a few other pressure washes before (for about the same price per time lapse). Best to stay away until it comes under new ownership and/or they upgrade their equipment.

Paid for silver package wash and car was still dusty and dirty. I've used this facility before and everything was fine then until now. Called facility to see if I can get a refund or a free wash but nobody was there to answer the phone.

Pre soak never works. Okay maybe like 1/6 times I go. But seriously. It's just airy water. I've brought this to the attention of the staff multiple times this year yet it's so consistently inconsistent, I truly think the management does not care. Chances are low that I will be returning if the first stage of the car wash does not ever work, despite them being aware.