PitStop

On December 31st, 2023, I had an appointment at 1 pm. to have my Hyundai Sonata oil changed. I arrived 10 minutes before time to have "a smooth service" as per their advice. They got me checked in and said it would be ready between 1 and 1.5 hrs later. I came back 1.5 hrs later and they said they were still working on the car. 2 hrs have passed, My wife goes outside the shop, and sees the car still parked outside. At the same time, they turn the car on and get it inside the shop. I got to the counter and tell them that I don't want the service anymore, since it took them more than 2 hrs passed my appointment to even start the service.

I have been going to this pit stop from since 2018 , This place has been changed a lot from great to average, since they don’t do any vehicle inspections and alignment’s check, every time I visit here for oil change they always find something and then when I get appointment to fix it, they say it’s fine, last visit they said your differential fluid level is low but this time I went there to change it they say it’s good now. There Customer service is good but the productivity is insufficient.

Car acting stop and go and had to take it to a friend mechanic. Found no oil in engine as filter was loose and it drained. Refilled and complaint pit stop CT. 50$ gift card but not enough. M glad my engine didnt blew. Not coming back